Customized Solutions

Compliance and Resupply, Handled

SOS helps DME providers take the stress out of CPAP compliance and resupply, so patients stay on therapy and your business stays on track.

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Industry Expertise

Resupply Support
for Every Specialty

From respiratory to diabetic supplies, wound care to enteral, SOS works behind the scenes to manage patient communication, resupply outreach, and documentation across all product types.

Whether you need full-service resupply support or help improving your existing process, we plug into your workflow and get it done.

Inbound/Outbound Patient Calls
Automated Reminders and Resupply Outreach
Order Follow-Ups and Documentation
Patient Education and Engagement
Transparent Reporting and Audit-Ready Logs

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“With SOS, our resupply orders are handled start to finish by people who truly take pride in the work. They’ve learned our process and feel like part of our team. What used to be a time-consuming task is now nearly passive. We're no longer chasing steps or wasting man-hours, which frees us up to focus on gaining more business”

Carrington Akins

Vice President, Griffin Medical

Top Tier In-Office Associates

People matter. It’s why we invest in ours. Only 2% of applicants make the cut to become our associates due to our vetting and training. Our expert team is an extension of yours. All associates work in office and are solely dedicated to you. It’s a tailor-made team of solutions.

Industry Expertise

Special Focus: CPAP
Compliance + Resupply

CPAP therapy isn’t set-it-and-forget-it. Patients must meet strict 90-day usage requirements before therapy can move forward, and providers need accurate documentation to secure reimbursement.  SOS helps you stay ahead with a CPAP-specific program that includes:

Proactive 90-day Compliance Call Programs
Physician Documentation Coordination
Ongoing CPAP Resupply Outreach
Order Management
Support for In-house Teams
Integration with platforms like Snap, Connect, or S3
A Proven Approach to Increase Resupply Sales

Already have a CPAP resupply program?

We can optimize what’s working, or step in to handle the process for you.

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Flexible, Frictionless, Built for You

SOS works within your systems and processes, with no disruption and no
overhaul. Whether you use Brightree, S3, McKesson, NikoHealth, or
another platform, our team fits right in.

HIPAA-compliant and SOC2 ceritifed

Real-time updates and transparent reporting

Easy collaboration with your internal billing and service teams

Our Hands-On Approach:
Seamless Onboarding, Tailored to You

Step 1

Discovery Call

We take the time to understand your unique needs, challenges, and goals.

Our state-side subject-matter experts (SMEs) conduct an in-depth assessment, leveraging their expertise in HME/DME workflows, best practices, and software. This ensures we understand your pain points and set the stage for a successful partnership.

Step 2

Strategy Session

We design a comprehensive plan tailored to your business.

Our SMEs document every role and responsibility, creating client-specific SOPs, KPIs, and standards. We offer complimentary consulting during this phase, optimizing your workflows and ensuring alignment on daily, weekly, and monthly performance metrics.

Step 3

Match with Top Talent

We recruit, train, and onboard your team with minimal effort required from you.

Your team is carefully selected from top-tier talent. They undergo rigorous training supervised by our SMEs and on-site Cebu trainers. Every associate is equipped to handle your tasks with speed and accuracy from day one, minimizing the burden on your team.

Step 4

Your Team Goes Live

Your team delivers high-quality work, as early as 4 days after onboarding.

Within as little as 4 days, your fully trained team is live and productive. We implement KPIs to track performance, ensuring tasks are completed quickly and accurately. Our process guarantees seamless integration into your systems and workflows.

"Compared to other outsourcing services we’ve worked with, SOS employees are more engaged, and the SOS Trainer takes responsibility for employee training. SOS provides a centralized location for employees to work, structured training environment, and engaged employees"

Lisa Mason

Customer Service Manager, Seeley Medical

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