Order Processing Authorizations Customer Service Resupply Billing

End-to-End DME Staffing &
RCM Solutions You Can Trust

From intake to collections, we take care of every detail while optimizing workflows and revenue cycle management.

SOS wants to be a great partner for you, and they work tirelessly to make that happen. Their employees are quick to learn our systems, payors, and business. We have greatly benefited from working with SOS.

Danal Slay

AVP Business Integrations, Aveanna Healthcare

The DME Outsourcing Partner
You’ve Been Looking For

Hiring is tough. Let SOS do the heavy lifting for you.

Custom-Built, Dedicated Teams

Our experts work exclusively for your business from the SOS Campus—not at home—ensuring professionalism, accountability, and precision.

Cut Stress,
Save Time

From intake to prior authorizations, billing, and patient communication, we manage it all so nothing falls through the cracks.

Industry
Expertise

State-side subject matter experts leverage their expertise in DME to onboard your team with minimal effort required from you.

Maximize Your Revenue

Increase profits, guaranteed. We increase your speed of order processing, improve patient satisfaction, and maximize collections fast.

Testimonials

Results That
Speak for Themselves

Read the impact we've had from those who matter most - our customers.

Marc Vasil

CEO, Platinum Home Healthcare

"What’s different about working with SOS employees is they’re all happy to work. Calling doctors’ offices, chasing orders… the work that people complain about doing, they’re thrilled about working and working for you. It makes the face of your business look 1000 times better."

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Chris Curran

Chief Operating Officer, Impact Medical

"Their knowledge and expertise is invaluable. SOS is the greatest godsend this business has ever received. They are just absolutely amazing!"

Teresa Vega

VP of Operations, Medigy LLC

"Our SOS staff are so intrinsic within our organization that we sometimes forget they are not in the next room. They are simply a part of the team.

Victoria Marquand-Schultz

CEO, OxyGo

"You don’t even need to know how to start. SOS helps you with that. You tell them what your needs are, and they craft the perfect fit for you."

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Stacey Amidon

Executive Director, Ethos Therapy Solutions

"In my 30 years in healthcare, I have never encountered an outsourcing or contracted staffing partner that demonstrates such exceptional care and commitment."

Tori Manuel

Intake Supervisor, Broadway Home Medical

"SOS employees are hardworking and willing to help and adapt to change. They come to work daily and show willingness to grow their knowledge. Our SOS employees are great team members!"

Jonathan Hernandez

Owner, Fayette Medical Supply

"I was very impressed with SOS’s desire to help us with our own processes. The personal touch SOS has was the key for me."

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Janet Shannon

Operations Manager, Breast Pump Depot

"No one is as fast as our SOS associate. And I don’t believe anyone ever will be. She’s even faster than everyone in the office. She just gets it."

Breann Staiger

Phone Team Captain, Alpine Home Medical

"I love our SOS staff. The employees we have on the team are simply just the best. They have constant motivation that motivates me as a Captain and us as a whole team. They love to work and are happy to be here. Since having these employees on the team, we have broken monthly records."

From Front-End to Back-End,
or Just the Piece You Need—
We’ve Got You Covered

Quick Order Processing

Intake, order validation, document chasing

Eligibility & Authorization

Correct insurance selection, phone and portals, eligibility and PAR

Expert Customer Service

Inbound phones, scheduling, product guidance

Effective Resupply

Order processing through Connect, S3, Snap, dropship, and calls

24/7 Order Fulfillment

Hospital discharges, after-hours, equipment troubleshooting

Billing & Revenue Cycle

Confirmations, payment posting, AR & denial management

Talk to Expert

Office Tour

Got a Minute? Take a Quick Tour of the SOS Campus

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Our Hands-On Approach:
Seamless Onboarding, Tailored to You

Step 1

Discovery Call

We take the time to understand your unique needs, challenges, and goals.

Our state-side subject-matter experts (SMEs) conduct an in-depth assessment, leveraging their expertise in HME/DME workflows, best practices, and software. This ensures we understand your pain points and set the stage for a successful partnership.

Step 2

Strategy Session

We design a comprehensive plan tailored to your business.

Our SMEs document every role and responsibility, creating client-specific SOPs, KPIs, and standards. We offer complimentary consulting during this phase, optimizing your workflows and ensuring alignment on daily, weekly, and monthly performance metrics.

Step 3

Match with Top Talent

We recruit, train, and onboard your team with minimal effort required from you.

Your team is carefully selected from top-tier talent. They undergo rigorous training supervised by our SMEs and on-site Cebu trainers. Every associate is equipped to handle your tasks with speed and accuracy from day one, minimizing the burden on your team.

Step 4

Your Team Goes Live

Your team delivers high-quality work, as early as 4 days after onboarding.

Within as little as 4 days, your fully trained team is live and productive. We implement KPIs to track performance, ensuring tasks are completed quickly and accurately. Our process guarantees seamless integration into your systems and workflows.