Customized Solutions

Customer Service Intake

Exceptional support where it matters most. Whether we’re connecting with your patients for resupply or coordinating with referring offices for a CMN, our expert team excels on the phone, ensuring smooth interactions, timely follow-ups, and a superior patient experience.

Talk to Expert

Industry Expertise

What your SOS
Associate Can Do

Inbound/Outbound Phones
Text Messaging
Front Desk Receptionist
Resupply
Scheduling
Care Coordinator
New Patient Orders
Hospital Discharges

Find Top Talent

"I want to let you know how incredible it is to work with these three ladies. They are all so positive all the time, and their motivation is amazing. I have such joy working with them every day! They have helped our team stay in the 90% of our phone report and that is record breaking. Last month we made it to 96%. That is the phone team's new record!!!! I don't think this would be possible without them, so thank you!"

Breann Staiger

Care Case Manager,Alpine Home Medical Equipment

Top Tier In-Office Associates

People matter. It’s why we invest in ours. Only 2% of applicants make the cut to become our associates due to our vetting and training. Our expert team is an extension of yours. All associates work in office and are solely dedicated to you. It’s a tailor-made team of solutions.

Our Hands-On Approach:
Seamless Onboarding, Tailored to You

Step 1

Discovery Call

We take the time to understand your unique needs, challenges, and goals.

Our state-side subject-matter experts (SMEs) conduct an in-depth assessment, leveraging their expertise in HME/DME workflows, best practices, and software. This ensures we understand your pain points and set the stage for a successful partnership.

Step 2

Strategy Session

We design a comprehensive plan tailored to your business.

Our SMEs document every role and responsibility, creating client-specific SOPs, KPIs, and standards. We offer complimentary consulting during this phase, optimizing your workflows and ensuring alignment on daily, weekly, and monthly performance metrics.

Step 3

Match with Top Talent

We recruit, train, and onboard your team with minimal effort required from you.

Your team is carefully selected from top-tier talent. They undergo rigorous training supervised by our SMEs and on-site Cebu trainers. Every associate is equipped to handle your tasks with speed and accuracy from day one, minimizing the burden on your team.

Step 4

Your Team Goes Live

Your team delivers high-quality work, as early as 4 days after onboarding.

Within as little as 4 days, your fully trained team is live and productive. We implement KPIs to track performance, ensuring tasks are completed quickly and accurately. Our process guarantees seamless integration into your systems and workflows.

"Compared to other outsourcing services we’ve worked with, SOS employees are more engaged, and the SOS Trainer takes responsibility for employee training. SOS provides a centralized location for employees to work, structured training environment, and engaged employees"

Lisa Mason

Customer Service Manager, Seeley Medical

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