Client Testimonials
“With another outsourcing company, there was a lot of back-and-forth between departments or even employees in the same department. With SOS, it seems the employees take pride in their orders and ensure everything is handled by them from start to finish. Our SOS employees have made it a priority to learn our process and to truly be an extension of our staff.
It’s obvious to me that each of our SOS employees take pride in our company name, just as much as our in-office personnel. At the end of the day, they value our success, and to me there’s not a whole lot else that holds that much weight. We’ve been able to view our resupply business as almost passive. We’re not having to spend the man hours constantly chasing and running after the necessary steps for these orders, which frees us up to focus on gaining more business and growing. We were hesitant to outsource such a valuable part of our business, but I’m extremely pleased with how things are going!”
“SOS wants to be a great partner for you, and they work tirelessly to make that happen. Their employees are quick to learn our systems, payors, and business. We have greatly benefited from working with SOS.”
“In my 30 years in healthcare, I have never encountered an outsourcing or contracted staffing partner that demonstrates such exceptional care and commitment.”
“No one is as fast as our SOS associate. And I don’t believe anyone ever will be. She’s even faster than everyone in the office. She just gets it.”
“I just had to drop a line and say what an AMAZING job your team is doing! We got a $56k check from Illinois Medicaid Friday and a $32k check from them today.
Cash collections are up 16.5% from June and they keep growing every month. Your knowledge and expertise is just invaluable. SOS has been the greatest godsend this business has ever received! You guys are just absolutely amazing!”
“Forget everything you’ve known about outsourcing— SOS is not those other providers. Give them a chance, and you’ll see it’s more than you have ever guessed outsourcing could be. I’ll never consider previous outsourcing models now that I’ve found SOS.”
“Compared to other outsourcing services we’ve worked with, SOS employees are more engaged, and the SOS Trainer takes responsibility for employee training. SOS provides a centralized office for employees to work, structured training environment, and engaged employees.”
“SOS employees are hardworking and willing to help and adapt to change. They come to work daily and show willingness to grow their knowledge. Our SOS employees are great team members!”
“I want to let you know how incredible it is to work with these three ladies. They are all so positive all the time. They have constant motivation that motivates me as a Captain and us as a whole team. They love to work and are happy to be here. I have such joy working with them every day! They have helped our team stay in the 90% of our phone report and that is record breaking. Last month we made it to 96%. That is the phone team’s new record!!!! I don’t think this would be possible without them, so thank you!”
“SOS employees have integrated seamlessly into our teams, effectively becoming part of the HSS staff. We rely on them and hold them to the same standards as our onshore staff. Some have even advanced to managerial and trainer roles, helping to educate both new SOS team members and onshore staff.”
“Because of SOS, we were able to implement an alternative work schedule to allow stateside staff have Friday afternoon off. Our SOS staff are available to continue answering the phones, processing orders, do billing, so it really is “business as usual.” Our SOS staff are so intrinsic within our organization that we sometimes forget they are not in the next room. They are simply a part of the team.”
“What I like most about SOS is their communication and open mindedness to allow their team to be trained to my exact specifications. Having SOS take over our fax and insurance verification process has allowed us to help more patients nationwide.”
“I prefer SOS compared to other outsourcing companies we have used because SOS assigns an FTE to our company and only our company. Other outsourcing services we have used seem to share staffing, and it makes learning the ins and outs of our business near impossible.
The other companies didn’t improve over time because they are changing staffing too often or juggling too many rules to be accurate. We rely on our SOS team to ensure our referrals and patients are getting tended to in a timely manner. And, we have not been disappointed! SOS employees are OUR employees and care about doing a good job for our company.”
“As the point person working with SOS, I love the structure of having an SOS Implementation Specialist/SME help us implement the workflow so we could all be successful. Working with SOS has helped us evaluate how we do business, our workflow, and the need for appropriate KPI’s for every job duty. The support given to establish a solid workflow is my favorite part about working with SOS.”
“The SOS associates are a great help. They help push out our orders and help our patients. They are all great team members, and perform amazing. Our SOS associates perform at a very high level, have great communication skills, and are good at keeping on task.”
