Who We Are

Built on Trust, Care,
& Accountability

We Strive to Go the Extra Mile for You

“When I started Strategic Office Support, it was to solve a problem I had seen over my 25 years in the DME industry—shrinking margins, rising costs, and exhausted teams struggling to keep up. What I’ve discovered is this journey is about so much more than just solving those problems.

It’s about the opportunities that hard work and dedication can create—for our clients, their teams, and our associates. At SOS, we don’t just improve workflows or boost bottom lines; we restore confidence, build trust, and give people the chance to focus on what matters most.

My vision for SOS is simple: to be the partner DME companies can rely on, knowing that together, we will navigate any challenge and create something extraordinary.”

Steve Cela
President, Strategic Office Support

Mission and Vision Statement for Strategic Office Support (SOS)

Mission Statement

At Strategic Office Support (SOS), our mission is to empower DME/HME providers by delivering seamless, high-quality outsourcing solutions that optimize workflows, enhance efficiency, and drive profitability. We provide expertly trained teams that integrate into our clients’ operations, ensuring exceptional accuracy, reliability, and customer service. Through our secure, supervised facility, industry expertise, and unwavering commitment to excellence, we help our partners focus on what matters most—patient care and business growth.

Vision Statement

Our vision is to be the premier outsourcing partner for DME/HME companies, recognized for our ability to transform operational challenges into scalable, sustainable success. We aim to redefine industry standards through innovative workforce solutions, cutting-edge technology, and a relentless focus on client satisfaction. By continuously refining our processes and prioritizing quality, security, and efficiency, SOS strives to be the go-to partner for businesses seeking to scale, streamline, and succeed in an ever-evolving healthcare landscape.

How We're Making An Impact

Only 2% of applicants make the cut to become our associates, a result of our rigorous vetting and training. Watch this video to meet the exceptional people behind SOS.
Watch the Video