Customer Service
Our associates work around the clock! We build a custom staffing schedule for your needs. After hours? Weekend hours? Reduce your local staff’s burden and let us help you when your office is closed.
What an SOS Associate Can Do
Our staff works 24/7 so yours don’t have to...yes even weekends! Our expert associates handle your inbound and outbound calls and know how important customer service is. We tackle your patient facing calls to insurance verifications…even calls to ensure all information is correct and available!
We understand patient comfort is your top concern and priority! Your associate respects your patients, helps you maintain confidentiality, and ensures each patient is cared for with the highest quality of customer service.
Your team of expert associates will assist with any patients’ reorders. Let us handle your new sales to your resupply. Don’t bog down your stuff with mundane tasks! Free up your time and we will take care of the rest!
Your team of associates are experts in customer service and will consult with your patients, set up appointments, and call for follow ups. We learn your process, so we’re an extension of you!
Allow our expert associates to send your medication refills, create orders as prescribed by the physician, and check on patients! Your highly skilled associates are an extension of you, and we learn your process to ensure your business runs smoothly. Allow us to help manage your patient care, educate and assist patients, all while freeing up your time!
Handoff your tedious tasks to your team of associates! We value ourselves on handling both new and existing patient orders. We handle everything for you from new orders as prescribed by the physician, to verifying benefits, initiating authorizations, and more!
Ease of mind for you, continuous support for your company.
Let us handle your complex calls.
You have no idea what’s coming in. Let our experts handle that.
Critical information. Completed in a timely manner.
Top Tier In-Office Associates
People matter. It’s why we invest in ours.
Only 2% of applicants make the cut to become our associates due to our vetting and training.
Our expert team is an extension of yours. All associates work in office and are solely dedicated to you. It’s a tailor made team of solutions.
Expert Intake
Let us expertly handle the tasks that bog you down. Free up cash flow and increase profitability!
Full-Service RCM
Customer Service
How It Works
1
Step
Schedule a Call
2
Step
Understand Your Needs
3
Step
Customize Your Team
4
Step
